August 25, 2020

Update: Securus Technologies Provides Nearly 24 Million Free Phone Calls For Incarcerated Individuals During Pandemic

DALLAS, Aug. 24, 2020 /PRNewswire/ — Securus Technologies today provided its weekly update on the total number of free calls,…

DALLAS, Aug. 24, 2020 /PRNewswire/ — Securus Technologies today provided its weekly update on the total number of free calls, video connections, and JPay stamps it has provided since the beginning of the COVID-19 pandemic. The offerings are a component of an emergency program first deployed with correctional partners across America on March 13, the day the pandemic was declared a national emergency in the United States. It is intended to help incarcerated individuals stay connected with loved ones during this challenging time.

(PRNewsfoto/Securus Technologies)

To date, those free offerings total:

  • 23.6 million free call credits for incarcerated individuals and their families, resulting in 181 million free minutes of phone connections;
  • 5 million free video connections to friends and families of incarcerated individuals;
  • 11.4 million free JPay Stamps for electronic messaging;
  • Total accommodations for 398 agencies and 739 sites across the United States.

In addition to this ongoing assistance, Securus is offering compassion credits designed to accommodate incarcerated individuals who fall ill with COVID-19. Those credits, which are uploaded onto prepaid cards and distributed by correctional facilities, allow additional free access to Securus phone calls and video connections throughout an individual’s medical care. The company is also making free calls available to public defenders at many locations.

For those facilities enabled with Securus tablet technology, the company has introduced select free movie and game titles during the COVID-19 pandemic, which have been downloaded almost 2 million times. This expanded assistance is in addition to the collection of no-cost resources, including educational offerings, free eBooks, podcasts and other self-help tools that are always available free of charge.

“Americans are relying on digital tools to stay connected with our family and friends in a way we’ve never seen before,” said Dave Abel, president and CEO of Aventiv Technologies, parent company of Securus Technologies. “Aventiv is proud of our role in facilitating connections for incarcerated Americans and their loved ones and we are even more proud to offer free and reduced cost communications services when it matters the most.”

The program is a continuation of an ongoing expansive transformation by Securus Technologies   to improve access to its services and greater support for those impacted by incarceration. The company continues to work with its partners to garner feedback about the situation on the ground. All support from Securus will be in accordance with the latest public health guidelines to ensure that the support is tailored and responsive to the unique needs of the incarcerated community.


Headquartered in Dallas, Texas, Aventiv Technologies serves more than 3,450 public safety, law enforcement and corrections agencies and over 1,100,000 incarcerated individuals across North America, Aventiv is committed to serve and connect by providing emergency response, incident management, public information, investigation, biometric analysis, communication, information management, incarcerated self-service, and monitoring products and services in order to make our world a safer place to live. For more information, please visit Aventiv is a portfolio company of Platinum Equity. Founded in 1995 by Tom Gores, Platinum Equity is a global investment firm with a portfolio of approximately 40 operating companies that serve customers around the world.

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SOURCE Securus Technologies